E-Z Washer-Dryer Leasing

In response to Mohomed H. review: We have NO hidden charges. On our rental contract it clearly states that we offer a Free pickup with a 10 day notice, less than 10 days will incur a pickup charge . Mr. H called on 11/14/11 and had to be picked up on 11/16/12. In additon, he had read and signed our rental contract agreeing to this.\r \r We stand behind our 24 year reputation in Austin and appreciate all of our customers. We go over all details with our customers regarding deliveries and pickups in great detail. I'm truly sorry Mr. H thinks this 1 charge was hidden when in fact it was not. It was discussed with him at that time he called for a pickup. more

Be careful of getting tricked into paying extra fees. I had a bad experience where I was being forced to pay extra charges. more

This service made my life a lot easier being new to Austin. I was transferred here from IL and didn't know much about the area. The rep fromE-Z gave me lots of info about this town and suggested cool restaurants. The guy who did the install was really professional and obviuosly likes working for this company. I think he said he's been there for 5 years.\r Definately would recommend them! more

I rent from E-Z Washer for about 6 years. I just called for a pickup because I am moving out of the state. I had a great experinece and never had any problems. I think their service was very awesome and very personalized. if i needed to payment over the phone, it was never an extra charge. I needed a service call once for the dryer and they came out the next day and swapped it out.\r I would highly recommend them! more

I rented a washer and a dryer for almost 2 years without any complaints or issues, the service is personalized and great, the website easy to access and navigate and keep up with billing, the washer and dryer always worked very well and never broke down, very good machines. I only stopped using them because I received a washer and dryer as a gift, otherwise I would still be renting. Very affordable for a great service, a great value I completely recommend them.. more

I am a very unhappy customer. Very bad customer service. Been charged with additional charges. more

I am a very frustrated dissatisfied E-Z Washer Dryer Leasing Rental customer sharing my experience. I DO NOT RECOMMEND EZ WASHER DRYER leasing rentals. I got ripped off by them.\r \r I have returned the Washer & Dryer in Working good condition but ez washer dryer claims that \r they are NOT in a deliverable condition and I got ripped off.\r \r Before returning to them I demostrated the washer and dryer to show that they are in working condition and asked the pickup guy to give a reciept what he saw, but he denied.\r \r The E-Z WASHER DRYER LEASING/RENTAL customer service is very very bad and rude not cooperative at all and threatend me if not paid will send it to collection agency. I have no where to go now. Anyone can help??\r \r I swear to God that I used the washer and dryer as they are my own with real good care. Hope God hear my voice or anyone in the world. \r more

SCAMS!! BAD PLACE!! BAD Customer Service... So here is the situation on why a bad review. I came to Austin for 5 months for a contract for work. Call E-Z and they said 'okay, we'll set it up'. I specifically said I was leaving in 5 months. Call today to set up pick up...well they are two weeks out for pick up. They say this so they can charge you another month (""we don't prorate"") It's the 7th...contract is up in a week. Nope...they are saying I have to pay another month. So I tell them I will just dispute it with my credit card. He calls back 10 minutes later and says ""oh, you signed a 6 month contract"". Now, why would I sign a 6 month contract when I was only going to be in Austin for 5 months? For free delivery??? It is cheaper to pay for delivery then another month. Ignorant people. They scam you! Stay away! Called my credit card company and they blocked all charges from this place. Sad you have to do this! more

Mr. P called our office on 5/17 and set up service for a washer and dryer. May is an extremely busy month for us but we offered to deliver the following day 5/18. At the time we took payment from Mr. P and put him on the schedule his order was confirmed, he was told that we would call him after 3pm that day to give him the 3hour window for his delivery the next day. Just after 4pm I attempted to reach Mr. P at the phone number provided and got his voicemail. I left a very clear message stating that I could not leave the window on his voicemail as we must speak to the customer directly to ensure they receive the information. I also advised him that if he was unable to call me back by 5pm that I was back in the office at 8am the following day. We never received a call back. \r \r On 5/18 at 9am I attempted to call Mr. P again as his delivery was scheduled for that morning and again I reached his voicemail. I left another message advising him to call us as soon as possible because his delivery was in the morning and hoped he would call us to avoid incurring a rescheduling fee. Still not hearing back from Mr. P we called yet again at approximately 9:36am because our drivers were going to his apartment next. At that time we left another very nice message making him aware of this and that we hoped he was home or that he would call us back. Our drivers knocked on his door several times and finally left a door hanger notifying him that we were there.\r \r Mr. P finally called us back and wasn’t happy with the rescheduling fee and wasn’t being reasonable. The fact is, Mr. P called us to provide a service and he was fully aware that his delivery was the following day. Essentially it was his responsibility to call us back and find out what time his delivery was. We went above and beyond trying to reach him to avoid this whole scenario. If he knew he wouldn’t be home at some point during that day he could have stated so, made other arrangements such as a key release or chose a different delivery day that was more convenient for him, this was not the case. \r \r We did offer to meet Mr. P half way and lower the rescheduling fee despite the fact that we tried to reach him multiple times. All in all we both agreed it was best to move on. We issued a refund minus the cancellation fee and sent him a copy along with a very nice email. \r \r We take pride in our customer service, when you call E-Z you always speak to someone never a recording. We are local and have been serving Austin for 22 years. We never like to have an unsatisfied customer but with most things you can’t always please everyone. We can say that we have thousands of satisfied customers and that’s what we focus on.\r \r \r more

Please understand I am not a person that likes to write public review however I experience the worst customer service ever. Recently found EZ Washer to deliver a washer and dryer, they said they would notify me of a 3 hour delivery time. They did give me a 3 hour window however it was not until late afternoon and I was in a dinner busniess meeting and a breakfast meeting and didn't checl my VM, MY BAD... I own that.. life is hectic during a move and juggling business.. The breakdown I saw that they attempted delivery and called back to reschedule, however the redelivery fee was $40, which I was willing to pay a redelivery fee however the original delivery fee was only $25??? this was punitive... fair is fair but... Then a supervisor said why don't you just give permission to get the key from the apt mgt? I said great idea why wasn't I offerd that option yesterday, I would have done that? ""Well sir you were? no I was not? well sir the BOB was checked off and MY GIRLS never make mistakes and I am not arguing with you sir... Maanm I am not arguing, I just want to pay the regular delivery fee and not be unfairly penalized.. Well sir I can tell that you will never be happy.. What???? I just want to be treated with dignity not as a liar and engaged in argument, customer is king? right? I know I was not given that option they argued argued.... well i went on craigslist and bought a new refurbed set for $200...done Unbelievable. I owned my part... why doesn't EZ own theirs? P Cons: Argumentative, horrible customer service more

I highly recommend using EZ washer and dryer. They helped me out when no other companies would. It is a relief that there are companies like that. Sometimes people just need a break and they gave me one. Pros: Great staff and affordable. Cons: none yet. more

EZ washer and dryer has the WORST customer service. They delivered my washer and dryer and then I never received a bill!! I did however receive a nasty phone call from their uneducated manager who yelled at me even after I explained to him that they billed the wrong apartment OBVIOUSLY. This place should be out of business and every employee should take an etiquette class. I mean how in the world do you deliver to the correct apartment but then bill the wrong one??? I was blamed for their mistake. The manager also threatened me and said he would ""have his fun with me"" if I wasn't going to pay the late fees which I felt were not my responsibility. Maybe I need to get a lawyer and file a restraining order. Heaven only knows what kind of people they hire. This place is trash. Pros: the manager made himself sound like white trash Cons: they are horrible, theifs, liars more

I recently moved to Austin and wasn't sure where to turn for renting a washer/dryer. I called 3 companies to inquire. The first two were not clear on the actual cost or delivery cost or even the time frame on when I could expect to have them delivered. Most were over a week! I called E-Z and was approved within the hour and delivered the next day. Emiley and Jet were both extremely nice and professional on the phone.\r I would highly recommend them. more

GREAT customer service. I called about renting a stackable W/D, at the time they didn't have any available and offered to put me on a waiting list. I said no and called a couple of other companies. Azuma was the only company that had stackable W/D available for immediate leasing. I?d read some negative reviews and had concerns about Azuma?s equipment service/maintenance. I asked Azuma if they had made changes recently to their service department or if they had any explanation for the negative comments I?d seen. I was not satisfied with their answer and I called E-Z Leasing. The staff (Jet) at E-Z leasing was fantastic. I explained to them that I really didn?t want to use another company and asked if there was anything they could do about getting more equipment. They took my name and number and called me back within the hour. They had ordered more stackable W/Ds and would be able to deliver my W/D in less than a week! E-Z Leasing was very professional and accommodating. I?m very impressed with their outstanding customer service. more

I have never had a worse experience renting a washer and dryer for an apartment. I wanted to try a local company even though I have never had any problems with Azuma, but my experience was so bad that I ended up just going back to Azuma anyway because that is who my apartments recommended. The guy on the phone didn't even try to help me get my problem resolved, and when I called back after we hung up with a possible answer and left a message, I never even heard back from them. I can't imagine how they treat the people who have already signed a contract. more

My twin sis and myself are HUGE fans of EZ Washer Dryer! Great terms, awesome customer service, good prices, and the rent-to-own is a great deal, too! Cindy is so nice and courteous and remembers me when I call. Best prices in town, without the corporate hoop-la. Highly recommended! Pros: Prompt, Courteous, Great Value more