They are the best small engine repair around. It's a lawn mower repair shop people, not a Hilton resort! You want good counter service go to McDonalds!! I think their attitude is hilarious. Especially if you've ever seen the signs they have on the walls. Always gives me a chuckle. I've always had a good experience when I take my stuff there and will keep doing it. Try to get your blower in to them before it snows, you might not get the same attitude!