Having eaten there in the past the food is ok, and while it isn't as good as Mighty Taco and a bit over priced it is closer to our office. We know lunch hour is busy so we called ahead and placed our order. We were told to pick it up in 15 minutes. We got there and the line was out the door. We waited in the line for over 20 minutes. At this point we were like 6-8 people away from the ONLY counter staff. As she finished a transaction I politely told her we had called ahead and asked if there was a pick up window. She bit my head off! ""You will have to wait in line!!"" Well we had been doing that but we still had another 15 minute wait, at which point we would be late getting back to the office and not able to eat our cold food. We said, ""never mind"". Had she said ""I'm sorry but you have to wait"" or even smiled we would have waited but don't take phone orders and then expect the people to come and wait behind everyone who is in line ordering their food. Especially when there is only one counter person and two people cooking and they take the order, cook it and then wait on the next person! We walked out as had many people from the line already done while we were waiting. At this point a rabid employee ran after us and told us if we had phoned in an order we had to get back in line as it was already made(!) No thanks, and don't worry we won't be back!\r
We went to Avenue on Elmwood, picked up great food in under 5 minutes and anyone who wants a great sub should try it! For good Mexican food and fabulous service try Salsaritas. ETS is a joke, not worth the price, not worth the wait and definitely not respectful of their customers.
Pros: parking lot, location, chimmichingas
Cons: Horrible service, lousy staff, over-priced food, complete chaos