If every service company operated with the same principles as E & R Exterminating there would be no need for the BBB. I have been under contract for termites with E & R Exterminating for just under 8 years. The initial contract fee to treat and ensure the home is termite free was around $1000. The follow-on annual inspection fees to maintain the contract active were around $90. I have had only one incident of active termites following the initial treatment. E & R Exterminating responded the next day, treating and repairing the damage within 24 hours of my notifying them I had a problem. Just recently I notified them of inactive termite damage noted in my garage during a moisture and termite inspection to sell my home. This was at 3pm on a Friday. By noon on Monday the repairs were complete. By 3pm on Tuesday the area had been treated. All at no additional charge. E & R Exterminating's customer service cannot be topped. The have my HIGHEST POSSIBLE recommendation.