I'd purchased a Living Social bike tune up with them and decieded to give it a try. The service was good. It is an interesting shop inside a cafe and wine bar and you have to walk your bike through there. Must be a Dutch thing, but didn't mind. The tune up went well and job was well done. Initially when I called they said if we had the bike there by noon it would be ready by 5PM. Which it was. However when I dropped the bike off the person hinted that it would probably be ready by 2 or 3 PM as we live on the North side I ended up changing some plans (including my expectations) when it wasn't ready till 5PM I was a bit irked. Basically my expectations weren't managed well, it would have been better to just leave it at 5PM and if it got done earlier let me know. Under Promise Over Deliver!