I used to enjoy Pandora's laid-back atmosphere, but lately, everytime I go, it seems my money is not wanted. The staff seems to be annoyed that I am ordering coffee. The staff seems to pick and choose who to be friendly to. They also have forgotten what customer service really is. I don't come to a coffee shop to get attitude from some kid behind the counter. I want to relax, hang out with friends, enjoy my coffee. I don't want the staff's sarcasm, I don't want to be sneered at. Customer service? Yeah, right. A friend of mine ordered a sandwich and had to leave suddenly and asked for it to be boxed. The staff person was rude to him, made him carry it inside himself and then insulted him for having to leave. Without the rude staff, Pandora's could be a pretty cool place.
Pros: good coffee, lots of space
Cons: rude staff, crowded