I found this Spa to be very welcoming. The staff are great and very professional! I've worked in the spa industry for several years up north, both in a resort setting and in a dayspa setting, and found the staff to be very friendly and the spa itself a very relaxing environment. I also think their latest edition Jeanette Torello, who does permanent makeup, does beautiful work!! I wouldn't trust my face to just anyone when it comes to something permanent but I think her work is so fabulous that I will be getting some work done by her in the very near future. I highly recommend that you go check this place out!!