Two shirts we picked up had HOLES in them, in places that aren't easily snagged. I called and was told I needed to bring them in so Sam (the manager) could look at them and he would call me. After not hearing from him in a week, I called back and was told he wasn't in and they weren't aware I hadn't been contacted. I called again but was told he was at another location. After calling that location, they assured me he was at Amelia that day. Funny thing, the poor girl who took my complaint to start with called me back within minutes and sounded as though she were being coached. Officially, I could get a credit, but ""Sam never cuts a check."" Why would I want a credit at someplace that ruined two shirts?!
Pros: I wouldn't even give it 1 star if it wasn't required
Cons: Lack of response, Poor customer service satisfaction