Dry Clean Today

Do NOT go here.\r \r I had the exact same experience as Denel E. They completely destroyed a shirt I had worn once. After a month, they finally called me back to say it wasn't their fault. It was supposedly a manufacturing defect. I also showed it to the store where I had bought it. Several of the saleswomen at the store had bought the same shirt and had it dry cleaned without issue. They showed me where clearly the silk in the garment had been burned in the dry cleaning process. more

Denel, when making statements that affect someone's credibility, please be acurate in your accounts of the transaction. I am very aware of this incident and we both know this is not what happend. \r \r I have good luck with Dry Clean Today...in many cases they do a better job than their higher price competitors. more

Do not go here. My very first time using them, they completely destroyed an $80 shirt. When I brought it to their attention when I picked up my dry cleaning, the young man at the counter told me he would tell the manager Nicole to determine IF they will reimbursement. I left my phone number for her to call me the following day. Of course, I never received a phone call. So I drove to the store and Nicole was working the front desk. I told her about my shirt and she told me they never cleaned it. Needless to say, I do NOT believe her. Explain to me how it is not in the same condition as it was when it was dropped off. And to top it off, she did not reimbursement the cleaning fee of $9.50 (which is completely over priced) for a shirt she ""never cleaned"". In summary, I will NEVER use them again. Beware. You will not get your clothes back in their original condition. I think i more

When I looked up the address again to pick up my husband's clothes I came upon the previous review. It just so happened that I came in that morning to drop off my husband's clothing while he was out of town. He works in the area and I don't go in often. I was stunned to find a man who was screaming at the store clerk about his missing drycleaning. She was in the process of frantically trying to find out what she could do to find his missing clothes, which she finally did. She tried her best to pacify him but he continued to berate her and she continued trying to help him, offering a store credit in excess of 50% of his drycleaning bill. He would not be pacified, still screaming at her as he exited the store. This man must be very bad at recognizing facial expressions as the ""smirk"" he was refering to was actually the clerk in tears. I spent 20 minutes with her trying to calm her down. I have never seen such despicable behavior from a ""gentleman"" in all my life. That night I asked my husband if he ever had a problem with this establishment and he said he has always been treated well and has had no issues with his cleaning. Mr. puka87 should be ashamed of himself. And then to lie on the internet is unconsionable. I don't that there is a peace offering that will satisfy him and his gift to that store clerk is never to come in there again. Pros: good service, good value Cons: none that I have encountered more

On Monday 11/16/09 I gave Dry Clean Today on Alhambra 7 items to dry clean, the clerk who accepted them asked me is Thursday okay? I said yes. The next day I found one more item to be dry cleaned & I was working in the area that Tuesday and gave them that item as well. I paid extra to have it ready on Thursday with the other items I previously turned in. I arrived Thursday morning at approximately 8:45 a.m. to pick up my garments and only one coat was ready. When I asked about the other garments, it was sharply pointed out to me that my receipt had written on it Thursday at 5:00 was the pick up time. I explained to her that it was not ever mentioned to me that I had to pick up the clothes after a certain time on Thursday and that I live about 20 miles (one way) from this location and it was inconvenient to have to return to get the other items since I dont live here and was just working in the area today. She fired back at me saying its clearly marked on your receipts. At this point, I became incensed at the lack of concern and customer service, and more importantly her nasty, uncaring and sarcastic attitude! I then told her that Im sure she knows that hardly no ones reads there entire receipt at a dry cleaners, and that it is their obligation to let the customer know if a specific time is required to get your clothes! I also told her that as a business owner myself, the guy that accepted my clothes should have made sure I was aware of that, and that I wanted to speak to the store manager or get their phone number because something should be done to resolve or compensate for me having to dive 40 miles round trip to get my other clothes. To my surprise, she rudely fired back, I am the store manager and there's nothing I can do! Your clothes aren't here, there at another location and I cant get them here until five! Theres nothing else I can do! I left there totally pist off!!! As I left , I looked back and she had a smirky smile on her face as if to say, I showed him! As a business owner who retails and deals with customers myself, I know there is something she could have done! There is always something a manager or owner can do to help calm and compensate for a mishandled situation. She could have taken partial payment off the clothes that I turned in on Thursday before I asked for my items that should have been ready! Yes, I brought them more clothes before I asked for the items to be picked up and must see her again one last time! She could have given me partial credit on the previous garments bill or offered me a voucher for items brought to them in the future! Non of these simple and painless and inexpensive options were offered or even mentioned, only Im the manager, there's nothing I can do! Take it or leave it! What an attitude for a customer service MANAGER especially in a recession when every dollar counts for every business survival! If she was the manager for any other customer service based job that cared about their customers, their reputation and their survival among many competitors, she would be fired to respond to a customer with such careless, rude and unyielding attitude! I will never return unless the company addresses this with me and makes some sort of peace offering, yes that's possible and it can be done!!! Pros: good prices Cons: poor and uncaring service more

I've been going to Dry Clean Today for a number of years, I've been happy with it until recently. My clothes aren't coming back right, (not ironed)... Their air conditioner has been out for nearly 3 weeks and it seems like the owner is going to do nothing about it, I sweat while I'm standing in line waiting, everyone waiting complains about it, the employees sweat all over, I feel if they don't care about their employees they don't care about their customers. I really don't think I'm going to do business there anymore. more

I use Dry Clean today for a year now and i'm their one of VIP members and i suggest others use their VIP services too.It's really easy ,they give you red Vip bags with your name on it and you bring your clothes with it and go.They will do the rest.I go there before my work (they open 7 am)or during my luch break so i'm always in hurry so this service save my time.About their price it's not that bad.Since my wife hate ironing so i'm happy to pay $1.75 (included wash,starch and press)and get it done.Make sure before you go there type dry clean today coupons under goodle search and you will find some coupons to print. Pros: Good price more

I have been going to dry clean today for about two years at Lake Creast Village i have seen employees come and go.I can say that i am happy with the custamer service finally.She's always smiling,remembers my name and is very friendly.The service is not bad i've never really had any problams, other than my clothes not being back on time it happens but i will say she was the first one to tell me about looking on line for coupons or the penny saver.I almost gave up on going there but as long as my clothes are cleand and pressed to my satisfaction and the customer sevice stays the same i will keep going back. Pros: parking is good,shopping center good Cons: prices keep going up more

The worst, most upsetting cleaning service experience I've ever had. Fist time ever employing their services I took 3 items in (2-piece suit, polo shirt and laundered shirt) received one back! 1 month and 2 weeks later I have been given the runaround and am still missing a $1000.00 dollars worth of my clothing. Owner offered to resolve the matter with 2 or 3 hundred dollars despite providing them with the recent purchase receipts. No end in sight other than court so PLEASE TAKE THIS EMAIL SERIOUSLY AND CONSIDER OTHER OPTIONS!\r more

I had a horrible experience at the Dry Clean Today on Alhambra. They mixed up my order for pant hemming and two and half weeks later my pants still had not been hemmed. When they tried to charge me full price I asked to speak with the manager. After leaving three messages with the manager and stopping by the store two more times, I still hadn't heard from her and my pants still weren't hemmed one month later. I do not recommend going there because if you have an issue that comes up, none of the clerks are able to handle it by themselves and the manager is lazy, so you're basically screwed. Cons: terrible service more

It's true that you will not get your clothing back very quickly; this is a counter for an off-site service. Your clothes are picked up, cleaned, and brought back. This ""cold shop"" means a longer turnaround, but, that's the price to be had for much less expensive cleaning -- the budget angle. That said, there are other problems that annoy me. I have a lot of shirts and blouses laundered, and I'm forever telling them to ""pay attention to the inside of the cuffs."" I roll my sleeves back a cuff length because I have short arms, so there is a crease in the cuff all that time that gets soiled. When the cuff is unrolled for cleaning, the soil is on the INSIDE and when I get them back, the soil is still there, so they are not spot treating the cuffs, no matter how often I remind them. I may take in 10 blouses, and will get back 10 hangars, and it isn't until I take one down to wear that I notice that missing ironing on one or two. Check your ironing -- a few come back very wrinkled, but on a hangar. Finally, they do an okay job on hemming, it's only $6 to have a pair of slacks hemmed, but, they use a filament instead of thread and I noticed the hems coming down after only a few wears -- the filament had melted when ironing. Cheap stuff. I made them hem again and it was a bit of a struggle to get them to do it without charging me. I don't care WHAT you use to hem pants -- they need to last longer than 3 wearings. Finally, as of a month ago, they were stilil pulling that cheap trick of charging me more to launder a woman's blouse than a man's shirt. That's supposed to be illegal, now. I'll check more carefully, next time. Why do I keep going? Because it's in my neighborhood, it's generally okay, and I have a lot of clothes to be cleaned, so I need the budget prices. It's a love-hate thing. Love the price, hate the customer service. Pros: cheap prices; alterations available Cons: slow turnaround, special attention to detail is missing more

I went to the Alhambra location on Wednesday morning at about 9:30, where I dropped off two blouses for drycleaning. I had been there before , a while ago, and I remembered that if you could have same day service if you took your items in early enough in the am....however, the gal at the counter said it would be Saturday after 2 PM when my blouses would be ready! FOUR DAYS? I said? So, I had the option of paying extra to be able to pick them up after 5 PM on Thursday, which I had to do since I needed them before the weekend. The gal at the counter asked me if I wanted them starched and I said NO. Later, after picking up my blouses, I find that they have been heavily starched. LOVELY! So, I don't recommend this place, you have to pay EXTRA to get your items in a reasonable amount of time, and they don't do what you ask....I won't be back. Pros: Good Location Cons: Slow Service, They Don't Follow Instructions more