Can you get a good cut at Dramatics? Yes, but you may not get the cut you want, and in terms of customer service, you will not get what you bargained for. I went to Dramatics for a few years because it was all I could afford, but they pride themselves on nickle and diming their customers and all complaints are treated with disdain. If you do not confirm every step of the way the pricing for each service, they will rip you off. For instance, they advertise a walk in price, but if you call and say, ""are you open, do you have any free stylists? I'll be right over."" They consider that an appointment and charge you the extra fee for appointments (by the way, they do the same if you simply walk in and tell them you'll wait until someone becomes available). I've also had them give me to a more tenured stylist and charge me more for him/her without letting me know. I've been charged for a deep conditioner when the shampooer simply asked if I'd like a conditioner; and I've been charged $60 extra for drying my hair. When I complained about each of these ""the manager"" wasn't available and the receptionist told me she couldn't do anything for me, when they weren't being outrightly rude.\r
Additionally, you can expect the staff to make the experience fairly unpleasant as they complain about their working conditions. With the consistently terrible customer service, it is not a wonder that they do no better on employee relations. BTW: the reason they give all their stylists fake names is so that WHEN the stylist leaves you won't be able to follow them.\r
In the end, you can get a good cut, but you won't be saving any money and it will be a frustrating experience unless you just open your wallet and don't care about the charges. Go to a higher priced salon or an affordable salon where all services are baked into the price or they are up front about all fees and they'll treat you well.
Pros: It is possible to get a good cut.
Cons: Deceitful pricing practices, disdainful staff and management, heavy handed upselling of products.