After explicitly saying that I did not want any red highlights, my stylist decided to color most of my hair (which was supposed to be light brown) chocolate rasberry..which really just looked purple. I said brown, she said ok, and then used purple. Then she acted surprised and disappointed that I didn't like it, never even ackowledged or apologized for completely ignoring what I asked for and doing what she felt like doing. I had brought in a picture of what I wanted, but she ignored my instructions and I walked out looking like a freak. I only paid because I was in shock, and now I completely regret it. I had to go to another salon to have it fixed, because after coming home, coming out of shock, realizing the two thick bleach blonde highlights she gave me made me look like a skunk, and reading so many terrible reviews.. I didn't trust them enough to go back and make them fix their mistakes. Now- I have very dark brown hair because it was the only color that would cover the purple..and I can't do anything about it for a few weeks. Im miserable.. and will never go back. THEY DON""T LISTEN.. DO NOT GO THERE. I seriously think that the only people that have written good reviews are actually dramatics stylists pretending to be customers to boost their ratings...My sister went there for a trim a few weeks ago, and they butchered her hair. In fact, when asked if she wanted bangs, she said No, I hate bangs.. and 5 minutes later the guy not only gave her bangs, but asked ""so how do you like the bangs?"" - almost mocking her. Save yourself the agony, and go somewhere else. Dramatics is terrible.
Pros: easy to make an appointment, because customers don't return
Cons: everything - the stylists ignore what you want and do whatever they are in the mood to do.