Drain & Air Rescue

I called last saturday because my ac drain wa acking up into my home i was really freaking out because i just replaced my carpet. Smora answered the phone she told me not to worry she would send Donald out to take care of my ac & she would make sure he brought a sop vac to dry up te water. Donald was there in less tan an hour cleared myy dain line & dried up my water. He left some information with me about their ""Servie Partner membership"" I spoke with my husband & w both think it's a great deal. Had we had proper maintenace on our ac unit we would not have ad a water issue. Sign me up I'm a member for life now Pros: Great customer service Cons: A little pricey more

My water heater went out on friday night, and the company I normally use said they couldn't come out till tuesday, so I called Drain and Air Rescue, and I got ahold of Diane, and they assured me I could get someone out there within two hours. She let me know about our service partner membership, and let me know that it would save me 20 dollars upfront, and then 15% off of the total repairs done. Pros: Great staff, friendly help, really helped me when I needed i more

I have used Austin Air Rescue 3 times this year - all for separate plumbing issues. I have had nothing but courteous and efficient service. Diane will most likely answer the phone and she is very helpful and friendly and will get someone to your home quickly. She actually makes a follows up call, too, to make sure you are satisfied with the service. I am pleased with their service, would recommend to my friends, and would use them for air conditioning services if needed. Pros: Quick Service Cons: Plumbers are expensive more

For the past 5 years our home has had hot and cold spots in several rooms throughout the house. I decided to give Drain and Air Rescue a call based on a referral from a friend. Kevin was the technician that consulted with us about our air balance issue. We decided to go ahead with their recommendations and we are extremely pleased with the adjustments they made to our air duct system. Fantastic workmanship and it was a very reasonable price. Our home is now balanced with proper air flow and much more comfortable than ever. If any of you happen to read this review and have air balance issues I recommend using this company. If able ask for Kevin to come out. He is a fine young man who exemplified integrity and delivered on his promises. Vic Pros: Air conditioning experts, fair price, reduced energy bill more

I was in need of having my waterheater changed out and went looking thru a list on the internet. I am fairly new to the Austin area and had no idea who to call. Well, it was one of the best choices I have ever made!! From the time I called to the end, I was treated like a valued customer. The tech that came out explained everything for me in ENGLISH, he broke down the cost, and took the time to make me feel comfortable about spending my money. Sorry, it takes a lot for me to part with my money now a days. I will be using them again!!! Pros: fast service more

It always has to happen on the coldest day in Febuary! My heater goes out and the orignal installer gives me a 6 hour window to look at the unit. Who can wait that long witn the kidos at school? So I looked on the internet and ran into these guys. it was funny to hear Diane say "" How can I make you smile"" and the fact that she gave me a 2 hour window and Kevin showed up with a hour to spare!! Pros: Customer Service EXPERTS!! Cons: Wrong Name On City Search ( need to add Drain) more

I own a couple of houses in the Austin area and was referred to this company by some fellow house owners. Pros: Professional and Fast Response more

I had a stopped up drain and was coming up under the toilet, i found them on the internet and they came out before too much damage was done. the plumber (Henry) was really knowledgeable and made me feel that everything was going to be ok. I was freaking out. Pros: They got here with in an hour more

This place is probably the absolute worst A/C and Plumbing company in Austin. My grandmother had them out just to do a regular maintenance on both the water heater and the A/C system and they ended up practically stealing over $4,000 from her!!! A company that would have the audacity to con an elderly person out of large amounts of money for things they more than likely don't even need is obviously just in for the money. Definitely NOT looking out for the interest of the customer at ALL! I have reported them to the Attorney General and the District Attorney's office and apparently I'm not the first to do so. Look out for this company they are absolutely scandalous! If I could put zero stars for the rating I would. If you need an A/C or Plumbing company in Austin I would try Christianson. I've used them for years and they're the best! Pros: None whatsoever Cons: They are nothing but thieves! more

Austin Air Rescue will NOT do a thing without trying to UPSELL you in some way. Cons: bad business practice more

It's Friday night and Ray is heading home from work and the office calls and tells him a customer's AC unit is draining onto the floor in the house and could he please take the call. Of course, said Ray and less than 30 minutes later Ray was at my door. He showed me what was wrong and fixed it in no time at all. A word to the wise, check your AC filters at least every two months to see if they need changing. My dirty filter did not help my problem. This was our first time using Austin Air and I was so impressed I joined their club for the maintenance program! Great work Ray and Austin Air! Pros: Outstanding Service from Ray more

Well we have what you would call a ""Home Warranty"", but of course they did not honor our contract nor did the contractor A.........R..........S.......... So we decided to look for a second opinion and we tried Austin Drain and Air Rescue and not only did they show me why my water heater failed but they also did a whole house check and found a broken sewer line we were not aware of (they did not charge any extra) Within the day they fixed our water heater at a reasonable price and we are going to have them repair our sewer line after the kids go to school! Pros: Exceptional service and no surprises! more

We had an on-going problem with our plumbing due to tree roots growing into our main sewage line. We worked with several different plumbing companies in Austin, but Austin Drain & Air Rescue was definitely the best! We worked with Henry and he was extremely courteous, helpful, and thorough in his work! We are so glad we chose Austin Drain & Air Rescue and are very pleased with the job they did! Pros: Very polite, honest, and helpful employees! more

I hesitate to give them a good review because then too many people will use them. These guys and gals get customer service. On the 53rd 100+ degree day in Austin Texas how many places would you suspect to be able to schedule a next day replacement of the AC unit. Yeah, they did and were courteous, prompt and clean to boot. They act like they only have 10 customers in Austin. Good for me, bad for those paying someone else to put a marginal unit in for too much money. They're the best! Pros: best AC service more

We called Austin Air Rescue at 6:30 on a Sunday morning and actually got someone on the first try. I explained the problem and was told someone would be out between 9 and 11 to fix. She was upfront on the phone with diagnostic pricing. The technician actually showed up 15 minutes early. Douglas was extremely polite, thorough, and made every attempt to keep the work area clean. We have a newborn in the house and he made every attempt to work quietly and not disturb her. He diagnosed the problem quickly, showed me pricing options, and then had the system fixed within the hour. Great customer and technician service and we will definitely call again. Pros: Showed up on-time more

I must say that getting a live person on the phone at 10pm on Saturday is very rare..I was shocked and when Denise told me should would have someone out that night I could not believe it. Even though they did not have the part to fix the problem that night they did provide window units for my family. The only negative was that the technician obviously was a bit confused by what he was seeing and made several calls to get help. Pete was great though and he told us he had just graduated from school. Even though he was obviously new he did all he could to answer our questions and assure us that he would get us up and running. At 11:30 at night that type of service is invaluable!!! Pros: Fast Response and Love Service Partner Program Cons: Fairly inexperienced tech sent to home more

All should be very wary of certain technicians for this place. They did more harm to my HVAC system than good. Cons: Varying technician competency more

I'm starting to agreee with the last guys statements. Seems to me they are out for the hard sell! I heard the same story about dyes, leaks, and rusty coils, but my system was certainly old and I could understand it rusting out, but he didn't even want to look for the leak, claimed it would cost me $800.00 to find it, when we both knew where it was, and would cost another $1800.00 for the coil. Air rescue has been trying to instal a new HVAC system in my house all week and cannot seem to get the right fitting parts to complete the heat unit. They would have you believe they have all this experienced & well qualified professionals, don't buy it. I've only seen one guy who knew what he was doing. The installer's helper was no help at all. My installer had to redo everything this guy did doubling his work and time. The day the A/C was completed is took over 5 1/2 hours to drop the temp. down just 8 degrees. Thinking this excessive I called the sales guy, he tells me to wait 30 mor more

It's a long story but suffice to say I was promised a compressor would be replaced under warranty the same day but when I didn't go for the three hour sales pitch to upgrade I was then told it couldn't be done until the following day. With the house in the 90s we had to spend the night at friends only to return the next morning to find a message saying they wouldn't be coming that day either. I spoke to the GM who told me the sales tech had ""over promised"" and had been told to tell me they were fully booked. When I asked why the rep hadn't called and why, if the GM assumed that I had been, he was calling me a day later? Reply, ""I don't know."" I was then told it would be impossible to find another company to do the work that day unless they were, ""A one man outfit with nothing to do."" When I did find another company, Longhorn A/C, who came within an hour and were great, I called Air Rescue and left a message canceling the next day appointment. I still got a message the following morning saying a crew from Air Rescue was on its way! As a company Air Rescue in my experience are only interested in what they can sell, us dubious sales techniques, do not keep their word, and are generally incompetent. Cons: That's what they use for sales technique. more

I feel like Air Rescue tried to rip me off for $2200. I had a problem with my AC and Air Rescue was the only group that could fit us in quickly. The service tech spend 3 hours trying to find a leak in the system and said he couldn't find it. But, in the same breath he said my coil is rusted out and needed to be replaced on my 2 year old Carrier 3 ton unit. He also said that I needed to pay him $450 to find the ""leak"" with dyes and other methods. Obviously, if the coil is ""rusted out"" then that's where the leak likely is, so that effort would probably be a waste of money, not to mention dyes can cause issues with the compressor. I proceeded to explain my background in construction and asked why I would want him to put dyes in my system that are notorious for causing compressors to gum up and fail. Oh, I get it, to create more business for you later maybe? It gets better. They charged me $70 for the service call. He also quoted me that the coil on a 2 year old unit was going to cost me $1700!!!! I said thanks but no thanks and I'm going to get a second opinion. He proceeds to tell me that I should use them because no one else can do it right. I told him no again. Here's where it gets good. I call Stan's Heating and AC knowing that they are a reputable group in town and they come out and verify that the unit is rusted, but that the ENTIRE thing is still under warranty through Carrier because this particular coil has been failing constantly in alot of their units. So, long story short Air Rescue tried to charge me for $2200 and took my $70 that shouldn't have been charged because Carrier covers that. Stans is now fixing my unit free of charge to me. In fact they are fixing both of them for free because they checked the other unit and it has the same problem. Cons: Service tech - rip off artists more