Dragon Diner may have fresh food, and it may be good, but as my fiance and I found out tonight management has absolutely no customer service skills, or willingness to make things right for an upset customer with a legitimate complaint.
We ordered over the phone off the menu listed online featuring a ""family dinner"". While I fully accept the responsibility of not asking how many a ""family dinner"" would feed (a point the manager insisted on repeating), it is well known that any restaurant advertising a ""family dinner"" would start with feeding at least two people. The menu does not say how many it feeds, but it also does not say it is a combo meal, combo plate, dinner special, or otherwise.
Imagine our disappointment and surprise when the fried rice, and egg roll that came with it, was for one. Not a family of at least two.
I called Dragon Diner and asked how much an extra order of egg rolls, and side of friend rice would be and that I would be happy to pay for the order if they could deliver it. I was put on hold, and then told the manager said I could only have something delivered if I spent $14.00 or more.
I complained, and stated that I would be willing to return my order and go somewhere else. The young gentleman on the phone was at least polite, apologized, but stated this is what the manager told him. I asked him to please put in the order, and I speak with the manager when I got there.
The manager - a woman who's name I did not get - was all too happy to argue with me that it was my fault for not asking how many a ""family dinner"" fed, as they don't know how many I'm feeding. I agreed with her, but a family does not consist of one. A family consists of at least two, and advertising something as a ""family"" would lead one to believe as much.
After arguing technicalities a few times, I told the manager that the bottom line was she has an upset customer, and how was she going to make this right? Or, would she rather I remain an upset customer and return my order and get my money back? She repeatedly skirted that issue to continue to argue that it was my responsibility to ask, and that because all of her other customers ask how many a ""family dinner"" feeds then I should have known to do that too.
I offered two more times, what she would be willing to do to work with me to make this right, or I would return my dinner. Same broken record argument from her.
So, I did just that, got my money back, and I will never order for The Dragon Diner again. Which is sad as I have been a customer for a couple of years now, but I've always eaten at the restaurant as one. Or with a large family party.
And, I must point out one more argument. If The Dragon Diner customers have to ask how many a family dinner feeds, should that not point to the fact that the ""family dinner"" menu item is not clear?
Beware, if you eat here, that you will have to ask questions about everything on the menu, as management will assume you already know, and will not work with you at all if you are upset. Especially if they can make it your fault.
Oh. Also, as the manager was issuing my credit a couple who had come in and wanted to sit, came up and asked if there was anyone available to clean. I looked around and every table was covered with rice, or empty plates. The place was a mess. Clearly this woman should not be in the restaurant business.