Here is the experience I just had..
Order small sweet and sour chicken
small chicken egg foo young with the sauce on the side.
I went it to pick it up, brought it to my van and placed it next to me between my seat and the passenger side seat. It was a paper bag inside a plastic bag.
I got home, took the bag in, set in on the counter, and went to pull out the sweet and sour chicken, which was dry chicken (how it is supposed to be) in a big container, the kind you put rice in, and it was so full it wasn't even closed.
Which I thought alright, this is good, since I had never been there and didn't know how big a small sweet and sour chicken would be.
Then I went to pull out the sweet and sour sauce, a big plastic container, with a plastic snap lid, and see that it is broken on the top of it, where the chicken was sitting on it. And that it had leaked all over the bag! And it was still on top of the chicken egg foo young which was open also and soaked that, and everything else in the bag!!!
So I called and they said, no problem we will replace it.
So now I am upset I have no food to eat, I am starving, my family has to wait, I go back up there.
I go in, now this is a guy waiting at the desk.
I explain exactly as I did above.
""What, you drop it?""
I said, no I didn't drop it.
He said ""you drop it""
So AGAIN I explain I sure didn't drop it.
So he started SCREAMING at me that this is not how they serve food, etc. banging the bag of food to the counter.
I said I wanted a refund.
I am a woman, and he didn't need to treat any woman or ANY customer like that! I hope all the customers inside saw the truth of this establishment.
The sauce was on top of two rices, cookies, etc. And it had the huge chicken on top of this container with a very thin plastic top.
IF it was dropped, then the stuff below would have been damaged, not that, and it wasn't, end of story.
I got my refund, no apologies, and I will never ever go near there again, and I will make sure all my family and friends know about this experience as well