Mick was very friendly and helpful, though a little too laid-back in terms of following through on my Crate amp purchase. Mary Ann is just a doll with a great attitude (I'd LOVE to take her home if she and I were both free!). Frank is a treasure-trove of excellent knowledge about all things percussive. Overall, great people in a wonderful neighborhood store.
Pros: friendliness, product knowledge, product value
Cons: lack of follow-thru, product variety