Earlier this year I had new sod for my entire front yard. The company suggested Dr Jacks to treat the lawn for the first year. I assumed they were good, based on this recommendation, so I hired the company. David came out, seemed to know what he was talking about and we discussed treating ONLY the front yard.
Couple weeks ago I come home from work and there is a note on my front door from Dr Jacks, stating the gate to the back yard was locked. I had no idea why they would need to even go into the back yard, my service was front yard only!
I call and the manager Dan tells me there is a note on my file that say 1) only treat the front yard 2) call a day before treatment so side gate can be unlocked.
I asked him why would they need to call to unlock the gate if they are only treating my front yard? This seemed to stump him, after a pause he said "": I don't know why we would need to call ahead."" So I asked him what number do you have on file? He said ""We don't have a number on file."" So how are you supposed to call me ahead of time if you don't actually have a number to call? Stupidity strike 1!
After all that I asked if the person treated the front lawn while the were here. I was told they never continue with treatment if there is a problem until the home owners call. So we discussed them coming back out and never leaving another note about the gate being locked. I also mentioned I had an area of my new lawn that was developing dollar weed and could they do something about it. He said he would put a note on the call sheet to treat for dollar weed.
Next week I come home, there is a note on the door, they were here. Some scribble about how they treated for weeds.
Within 1 week I had HUGE patches of dead grass all around where they treated. I already has an appt with a sprinkler company and when the guy showed up I showed him the lawn and asked if it was water related. He assured me the problem was chemical related and not water related. he further explained that if it were water related, the entire area would be dead, instead what I have is areas of totally dead grass with patches of perfectly healthy grass scattered between. If the grass was not being watered properly, the entire area would have been dead.
So I called and spoke to Dan a second time. I explained the situation to him and asked for him to have someone come out and check the lawn. Now I am worried my expensive lawn is lost forever. I even told him about my conversation with the sprinkler guy and how it was not water related.
Yesterday I get home, there is a bag on my front door, with 2 cups inside to measure the water from the sprinkler. There also was a note saying David had come out and the reason for the lawn was not enough water. Not a word about chemical burn. So you see,....THEY LIE!!!! Stupidity strike 2!
Last month my water bill was over $1000!!!!
I actually had the water company come to my house and tell me to cut back the watering or I was getting fined!! So please someone tell me how do I get a $1000 water bill and a warning from the water company, yet Dr Jacks thinks I am not watering enough!!!! Stupidity strike 3!! They are gone!!!
Bottom line: They lie, they are lousy at they work, there are many other companies to choose from. I suggest choosing someone else.