After my email they called within the hour. A technician visited my home on the same day and provided a written quote with options; either have parts replaced or a new garage door. He didn't think I needed a new door. I thought about it over night, made some inquiries and decided on parts replacement. They were there the next day and the job was finished within the hour. While they were not the least expensive, nor the most. They were professional, efficient and honest.