Dr. Hansen's office is an absolute disappointment. Dr. Hansen was recommended by a friend and despite what reviews said about her front office, from all accounts it sounds like Dr. Hansen is a great doctor. Unfortunately, her reception office is abominable. I was repeatedly told I would have to see the RN. I love a good RN like the rest of us (in fact I have close family members who are RNs) but as a new patient, I want to meet Dr. Hansen.They finally agreed but it took two conversations. However, yesterday my fiance found a growth that is very concerning. I called this morning to ask that they see him instead of me. A reasonable request I think considering I was a new patient and would just reschedule. I was first put on hold for 15 minutes. After being put on hold twice, Marcia answered. I explained the situation, Marcia cut me off mid-sentence and put me on hold again. She came back on and said absolutely not, it is office policy that a new patient must make an appointment a week out. I explained that I was a new patient as well but wanted to give my appointment to him since we discovered an abnormally large growth and need a doctor to see it. After she cut me off again, I asked to speak with the office manager to explain the situation again and to clarify the situation. Donna, was abrasive and rude immediately. She took no time to listen and said exceptions cannot be made. While I explained that this is a unique situation, that I am very much looking forward to being a new patient with Dr. Hansen and that I understand the general policy, no doubt in a profession dedicated to providing healthcare to people, this would make sense and that indeed, she can choose to make an exception. She cut me off repeatedly, was defensive and ultimately hung up on me. Dr. Hansen, I hope you read your reviews and realize that your front office is doing a disservice to you and to your patients. It is a shame that your office is not caring for people in a spirit of best practices, empathy and basic bedside manners.