been ordering from this place since late august of 2010, tonight, december 1st, i ordered a steak and cheese roll. once it came it was burnt on the bottom and the first couple bites i tore off bottom so i could enjoy it. i then decided to warm it up since i waited awhile to eat so i cut it in half. to my surprise, i found small and huge bits of black stuff inside. immediately i called the restaurant and some man which may have been john argued it wasnt burnt. he refused to refund my money which i will dispute. poor customer service john-who is also the manager. i will return this crap to the store and will never order again nor recommend there place to none of the guest at my place of business. plus i will be spreading the word of poor customer service and food preparation skills... if only i knew how to upload pics.