The people at Downey Insurance are so incredibly nice, and they feel like a family. Every time I walk in the door, Brenda is always so friendly and greets me so nicely. She calls Charlie for me, and he comes down, smiles from ear to ear. He will always shake my hand, which shows a lot of respect. The workers at Downey Insurance always brightens my day when I go to see them. To me, I feel like they treat me as their friend, not just some other customer.