I really want to like this place, but have a problem with the inconsistency. The first time I took my kids there, the stylist was great and I left happy with the haircut. Then, when I went to make a second appointment, and was surprised that they were closed for several days, including the weekend, without a holiday or inclement weather to cause it. Maybe big football fans? Who knows? When I was finally able to get in for an appointment, I felt a very different vibe than the first time. On top of waiting a very long time to even be seated, the haircut was pretty hacked and uneven. On the plus side, the girls there are very nice, and go out of their way to make you feel welcome. I'll give it one more try, but they should definitely work on being more consistent.