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Done Plumbing & Heating - 799 Reviews - 541 Norfolk St, Aurora, CO - Plumbing Contractors Reviews - Phone (303) 487-3663

Done Plumbing & Heating

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541 Norfolk St
Aurora, CO 80011
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(303) 487-3663
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Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO
Done Plumbing & Heating - Aurora, CO

Reviews

( 678 )
( 75 )
( 3 )
( 14 )
( 29 )

Best

I had a very hard plumming job that included breaking thu thick concrete which took 3 dAYS OF hard work, Thomas had so much caring and consideration for doing a great job for me ...

Worst

Marble counter top was cracked can't prove it was done by the plumber. but I did not see a crack before it faucets were instralled.. Had to fix the level in the toilet tank myself...

A one plumbing service 11/28/2013

good services more

Just proceed with caution 11/6/2013

Here’s my experience, you decide if you want to call this company. I called them on a Saturday night because my water heater wasn’t lighting. Guy showed up on time. Looks at my water heater for a few minutes, tries to sell me a new one because mine is 11 years old. Tries the pilot light and gets it to light. Sits down in my dining room and writes up a bill for $199. I asked why the high charge when he didn’t fix anything. He stated there’s a $199 MINIMUM SERVICE CHARGE. Oh this does include the trip charge they warned you about in the phone call. So to touch anything is $199 MINIMUM SERVICE CHARGE. I phoned the company and reached the customer service manager who offered to refund just $50. I felt the reasonable offer would be to pay the trip charge of $39 since nothing was fixed. I had to speak to her boss who was condescending and gave me multiple BS reasons why he’s losing money if he only gets paid the $39 trip fee. Note: if this is true then they will find a reason to touch your stuff and charge you $199 MINIMUM SERVICE CHARGE. Only makes sense if they lose money on just the trip charge. He did however increase my refund to $100. Now it only cost me $60 to light my pilot light, Yeah! He made a big deal of having to get to accounting to change the amount of the refund. SIXTEEN DAYS LATER: I called the Customer Service Manager to inquire where my refund is. The check will be cut in another two days and to expect it the week after. I have been in accounting for over 25 years and can attest this is taking way to long. Another thing to warn you about is the “Invoice” they present. I was given this AFTER he lit my pilot light, the “Invoice” states the charges should be presented before work in done. Because I had guests and was in a hurry I signed this in error. DO NOT SIGN UNTIL READING FINE PRINT AND ARE HAPPY WITH ALL WORK, THEY WILL USE YOUR SIGNATURE AGAINST YOU IN A LEGAL SENSE. They did bring this up in our conversation. I have let my neighbors, friends, family and co-workers to beware of their business more
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Owner Message

  • You can be comfortable that your local ARS/Rescue Rooter plumbing specialist will offer the highest quality plumbing repair and service, whether it's installing a new, high-efficiency water heater or fixing a leaky faucet. You'll get prompt attention, up-front estimates before the work is started, expert diagnosis and professional plumbing services from the On-Time Plumbers at ARS/Rescue Rooter.

    Plumbing problems never happen at convenient times. That's why it's important to have a professional, reliable plumbing company who's easy to reach and quick to respond, any time, day or night. Plus, you'll also get the ARS/Rescue Rooter Exceptional Service Guarantee on all of our work.

Additional information

  • Hours:

    Sun Open 24 Hours;Mon Open 24 Hours;Tue Open 24 Hours;Wed Open 24 Hours;Thu Open 24 Hours;Fri Open 24 Hours;Sat Open 24 Hours;
  • Payments:

    American Express, Cash, Visa, Discover, Master Card
  • Neighborhoods:

    Norfolk Glen, Centretech
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