Although we got a good car at an okay price here, the service was pretty typical of any big dealership, with the usual cliches and ploys. One big complaint is that they didn't have the key to the car we wanted to test drive, so we sat around the dealership for 45 minutes while they tracked it down. This continued to be a problem as we didn't get a master key until a week after we brought the car home, and even after that they first gave us the wrong one. Their financial guy gave us an interest rate for our own bank that was at least 2 percentage points higher than what our bank quoted me themselves. Not sure what that was all about, but I'm glad I did my own research into that.