Well this is probably the 25th time we had the chance to rate them a single star. It is sad we can't rate lower.
Pizza delivery is always 10-20 minutes later than advertised, they nearly always forget something, food is usually over-baked (many burnt bubbles on top of pizza and very dark on the bottom). Somehow their online tracker says your pizza is there and we hope you are enjoying it yet it is never here by that time. The notifications are completely wrong. Perhaps the drivers are calling in their arrival time before their actual arrival time for delivery stats reporting. Who knows.
1 out of 8 times they get it right. Drivers always speeding (excessively) through quiet neighborhoods yet somehow they are always amazingly late.
Food is barely warm upon arrival as they never have enough thermal bags for the number they are delivering. Custom orders never get made exactly right. This time they forgot to go light on the sauce and forgot the extra cheese (although we paid for it). The crust and pepperoni were simply burnt beyond belief.
If you call the store, you get attitude (like you are bothering them), if you contact corporate they redirect you to the store, talk to the drivers and you get deer in the headlight looks.
Considering they are the only close location that can deliver pizza, we are stuck with dealing with the poor service, poor food and poor experience if we want pizza that bad.
Bottom line - please help us make them do their jobs if you feel the need to do business with this location.