I had a Spa-finder gift cert., and chose this place due to a referral from my friend whose had her facials done for years by a gal who relocated here (Danielle). I trust her opinion, despite a few reviews, and I was liked what I was seeing on their website. When I arrived, I was greeted graciously and offered some hot pressed tea while I was shown to the Women's lounge, shower, and dressing room. Being an Architect myself, every detail was incredibly done and felt plush, immaculate, yet warm and relaxing. I came there swooping in from working out and their sparkling and caring reception (which I later found out was the Facialist Danielle- she was just helping at the time), set me up with more than I could ever need to shower luxuriously and prepare for my services: 1star for excellent cust. Service, but 2 stars for above and beyond first impressions and details. That's refreshing to find these days! Everthing continued to be unexpectedly better from that point with services being soothing, thorough, and leaving my skin like a baby soft and muscles envigorated for weeks after! I could tell that the products they used were of a high quality- no one scrimped on anything! I was told that many of their products are pharmaceutical- grade as much as possible- I could tell the difference compared to many other Spas I've visited in the past. At the end, Danielle gave me samples and several knowledgable tips and suggestions to improve my face of the future that I can incorporate at home. I also appreciated the couple of asteriks drawn on the most priority products to try first. Natasha, my Massage Therapist and the Nail Tech, Vicki, were also caring and knowledgable and the overall services I experienced were excellent. Also, I'm not sure why some people mentioned the prices as being high or the value not so great..from what I could see and experience, they seemed fair for what I received. I've returned for some other services since then, and everything has been excellent. The only qualms I would have is they don't always provide courtesy calls or confirmations. During these busy days, I believe most of us would appreciate confirmations. I have a difficult enough time keeping track of my other committments and I certainly don't want to miss this one! Lol!