They don't seem to walk my dog although that's part of the daycare service,they tell me they do,but I keep the webcam on at work and check intermittantly and I 've never seen them take her out. They call it a playcenter ,but don't toss around dog toys regularly . One time my dog was sick,so I couldn't bring her in ,they still charged me full price. So what that implies is they don't care if someone brings in a sick animal who could carry the germs to your dog.They are very difficult to reach by phone.And when I pick up my dog ,I've seen daogs escaping from the playroom ,and run towards the front door,a few times. The only reason why I still bring her is I haven't been able to locate any other place yet.