We have been a customer and loyal fan of Dog Boys for several years, and across the board we have been really happy with the boarding and service of our two babies (dachshunds). That said, I am writing this review on my experience today when I picked them up and discovered that both of my girl dachshund's back paws were bleeding heavily due to nails that had been clipped too short. No one mentioned this to me and I only noticed when I saw her blood all over the leather seats in my vehicle and on my clothes. Now, I know it's difficult to cut nails...that's why I leave it up to the professionals. What is really the take home message of this is that not only did someone clip one nail too short, but they over trimmed two nails...one on each back paw. Did they not hear her yelp? Not see the blood? How does that happen? This is disturbing in that I trust Dog Boys to take care of my dogs. We drive a ways out of our way (about 40 minutes) to take them there and have left them on many long trips (two weeks+) trusting that they are getting the best care in the Austin area. Today's event shows me that someone there does not care about my pets. They hurt them and either don't notice, or don't care enough to clean them up or mention it to me or the front staff. I am awaiting a call from Carol, the manager, to discuss and am definitely debating whether to take them back or not. As I mentioned, we have been very happy to date, but this is not okay. Just be aware that there are some risks...