A couple of things: When my dog was young, and completely vaccinated, he ended up getting really sick from this place. Emergency vet on University Ave sick and when we notified them of this, it took a good couple of weeks because of our, and the couple who referred us, complaining that they should notify other pet owners in case their animals end up sick. It's a courtesy.
Four and a half years later:
Same dog started having behavioral issues and they needed to kennel him up for the sake of other dogs. Totally understand. Let's try to work this out. This happens multiple times and instead of paying for play time, we are paying for kennel time. I can leave the dog at home and save the money but he loves the place.
So we talk to the manager about trying it on a slower day. We bring the dog in on agreed slower day and the manager has forgotten this was the day we agreed on. Sure there are a lot of dogs but we are long term clients who has been in discussion with said manager and also have provided referrals. You would think we would be more then a $ sign. A little frustrated, I let them know I'll be home all day and to call if there are issues.
First call: Dog is in kennel all morning, not enough staff. Will try in the afternoon. Frustrated again, I say ok. Let's try this afternoon.
Second Call(different manager): 2pm, dog still in kennel. Doubt we can get him out to play. Would you like to pick him up?
Obviously the answer was yes and I didn't pay for the day as I said I wouldn't. So to the person I discussed this with, don't you know enough of the business where you should be able to make the call regarding staffing and play time soon versus later? Come on. That's just bad management. Makes you think about what could be happening that they don't tell you.
I then requested a call with the owner. 13 days later, she finally calls. I call back that evening, leave vm and now it is six days later and I still have yet to hear back.
In my opinion, for the price, you can find other places in town at the same cost or less that offer webcams, water features and more, all giving your pooch the chance to socialize with other dogs. Doggy day cares are great, just not so much this place.
@$28 a day, at around 45 weeks a year, add in a couple of referrals from people who are now bring their dogs there along with four and a half years of repeat service, you think someone would call. My suggestion is to spend your money elsewhere.