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Dixon Pool & Spa Inc - 8 Reviews - 122 Alamance Rd, Burlington, NC - Appliances Reviews - Phone (336) 221-0808

Dixon Pool & Spa Inc

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122 Alamance Rd
Burlington, NC 27215
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(336) 221-0808
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Dixon Pool & Spa Inc - Burlington, NC
Dixon Pool & Spa Inc - Burlington, NC
Dixon Pool & Spa Inc - Burlington, NC
Dixon Pool & Spa Inc - Burlington, NC

Reviews

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Best

Dixon Pool & Spa is the BEST company I have ever dealt with!! Their service and professionalism is to the extreme. When they closed my pool, they not only cleaned it, and closed...

Worst

Dixon pools had me spending lots of money on pool chemicals because, they informed me that I had a problem with my water. I took my water sample to another pool company who tested...

Run away 7/16/2013

They built a pool and our house. To make a story short, there is a hole on the lining that they installed and they can't give us a date on when will be fixed. Bad communication (they never call us back and never updated us on what was going on during construction). They were very responsive before we sign the contract. After that was a nightmare...not was, had been a nightmare. Just God knows when they will fix our pool. Don't waste your time or money. Find another company to build your pool read less. TOTAL LACK OF RESPECT FOR THEIRS CUSTOMERS!!!!! more

Loving Our Pool!! 11/6/2010

Dixon Pool & Spa is the BEST company I have ever dealt with!! Their service and professionalism is to the extreme. When they closed my pool, they not only cleaned it, and closed it as needed, but they blew the leaves off my deck as well! That was above and beyond what I ever expected! \r \r During the season, I signed a service contract with them and was treated with the utmost kindness by all of their staff. My pool sparkled all summer and I never had to touch a thing! Their service contract was reasonably priced and explained thoroughly. I plan to sign on with them every year. It's just too easy!!\r \r They are always happy and fun as soon as I walk into their store, and their service technicians are very knowledgeable and polite. Pat Dixon is very helpful and always truthful in what she has told us. \r \r When we first came to Dixon Pool & Spa, we were expecting to have to replace our entire pump and filter system. After talking with Pat and discussing our problem, we found tha more

Stay away from Dixon Pool 10/10/2010

OMG! Where to start? Pat Dixon signed me up on a contract where they could service my pool all summer If I bought all chems from them. The contract quoted a monthly fee for this, she said she would call if any other charges were to be added. She never called, sent chems I did not need, as my lawn building was full, and my bill was always twice or three times the amount quoted in contract. I questioned each bill I got, she talked her way out of it. She is rude and not to be trusted. I felt dealing woman to woman, I would be safe. Hah! Her x employees told me she sells people chems they do not need all the time. I was so frustrated by end of contract, I actually cried myself to sleep a few nites. She promised me all I had to do is swim if I signed on with her, but I have never worried so much in my life! My husband hit the roof each time we got billed. Buy from her at your own risk! My blue pool liner actually turned white because of too many chemicals added by them. I had her husband co more

NO NO NO DIXON POOL 7/7/2010

Pool People BEWARE of DIXON POOLS & SPAS they will suck you dry of money tthen say it was the way you did not follow the chemical instruction they gave you. Will I did and ended up with cloudly water from April, 2010 to today after I spent over $1500.00 with them they will NEVER GET ANY MORE. They told me that I have to increase this to get this and this to get this what ever, they said I need a new Sand Fifter and yes I got one from them this will clean your water the next day WRONG two weeks later still cloudly water then use Revive (two) of them spary this in your pool let set for 24hrs then vacum to waste I did you lose alot of water I did now I have to wait until my well to get more water to the tank to finish this is a croc of S---, if you know what I mean \r But PAT DIXON KNOWS everything NO SHE DOES NOT SHE NEEDS TO LEARN HOW TO TEST WATER I WILL NEVER USE THEM AGAIN I HOPE NO ONE ELSE WILL EITHER more

BEWARE 6/8/2010

My previous review was deleted after 3 days.\r \r Dixon Pool and Spa installed 24 foot round pool which was purchased by me. When pool arrived the day of construction it was NOT the pool I purchased at the store.\r \r During construction the skimmer basket was located 25 feet from the pump/filter which should be within 6 feet. Now I have 2 hoses running from the pump/filter to the skimmer/return that are 25 feet long.\r \r The pool is not square. The water level on onside of the pool is 2 inches below the liner and directly opposite 2 inches above the liner. When I complained about it I was told they would correct it but I had to pump out the water from the pool which cost me $500 and spend another $500 to refill it. Why I would have to pay for their mistake is beyond me. I could not afford this after spending $6000 for the pool and construction/installation so I now have a pool not square.\r \r I wanted to add this. My outside pool wall underneath the skimmer was leaking. I found cracks wher more

Monitor carefully if you use. 5/20/2010

When Dixon Pool installed by new pool liner they seemed to do a good job, however I did not closely monitor enough and check behind. They dumped all refuse in my yard and organic garden (killed the garden - still not able to use until I dig out and put in raised garden). I also missed they did not install the "liner lock". Broke the pool light, but claimed it was the "electrical box" and I had to get electrian in to fix). It was the pool light. They left an absolute mess to clean up. They came back to open pool this Spring, they had canceled appt but then showed up by surprise two days later when i was not able to stay home. Billed me for cleaning pool for 1 1/2 hours with all sorts of work "done" including cleaning pool. Security camera saw them go through my sheds (although legally I have to say "allegedly"). Admittedly they told me when I got back... saying they were "looking for chemicals". No one gave them permisson and I already had the chemicals out as I was getting read more

HappySwimmin 4/28/2010

We had our pool put in by Dixon and have been using them for years for water testing and supplies and we couldn't be happier. They've met me after hours for a $5 replacement part and we've never had a challenge with our water testing or our pool, for that matter. I've always found them courteous and knowledgeable more

Had me spending lots of money 11/6/2005

Dixon pools had me spending lots of money on pool chemicals because, they informed me that I had a problem with my water. I took my water sample to another pool company who tested it and found out that I had an algae problem. Once I figured out what to do on my own the algae went away and, I didn't have a problem for the rest of the summer. Alot of Dixon's customers have left to go to other pool companies because, they feel they are getting the run around from them. Why would I want to continue going to a company that doesn't know what's wrong with my pool just to keep sending money, time and, not being able to swim in my pool. I recommend that you not go into that store unless you are wanting to waste your money and time. more
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"Get to know the people you live with at the end of the day!"

Owner Message

  • Founded in 1978
    Over 3,000 Satisfied Customers
    Dixon Pool & Spa, Inc. is the exclusive builder of Fort Wayne Pools' Elite Pool in the Piedmont/Triad area of North Carolina.  For over 35 years we have provided personal, professional service to our customers.  Our business philosophy is unwavering in our dedication to offer all of our customers the highest quality products, high standards of construction and the best in support services.  The process is simple.  We sit down with you to layout your design wishes and desires.  The pool is then installed in a timely manner.  Personal, hands-on training follows, together with professional assistance by our friendly staff to ensure complete satisfaction for years to come.. Year-Round Retail Store,Parts Dept and Service Dept.
    Installation,Service & Accessories Pools & Spas
    Maintenance Contracts
    Liner Replacements
    Equipment Repair
    Complete Line of Chemicals
    Pool Floats,Toys & Games for All Ages
    Renovations
    Free Water Analysis
    Safety Inspections
    Swim Team Accessories
    The Big Green Egg Grill,Oven,Smoker
    All Egg-Cessories
    Patio Furniture
    Adirondack Furniture
    Fire Pits,Fireplaces
    Hammocks
    Flags
    Backyard Decor

Additional information

  • Hours:

    Monday: 9:00 AM - 3:00 PM; Tuesday: 9:00 AM - 3:00 PM; Wednesday: 9:00 AM - 3:00 PM; Thursday: 9:00 AM - 3:00 PM; Friday: 9:00 AM - 3:00 PM; Saturday: 9:00 AM - 3:00 PM; Sunday: 9:00 AM - 3:00 PM
  • Payments:

    Master Card, Visa
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