We booked a last minute trip using this agency. The agent was very helpful in helping us choose a place to travel. We didn't have a particular place in mind, and he gave us several suggestions. He was attentive to the fact that I did not want a crowded place nor an expensive place. He did all the paper work for us and we were all set with our tickets a couple of days later. A week after we met with the agent, we were enjoying the sights of Bermuda!