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Disney Store Inc the - 2 Reviews - Wyoming Valley Mall, Wilkes-Barre, PA - Department Stores Reviews - Phone (570) 822-5888

Disney Store Inc the

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Wyoming Valley Mall
Wilkes-Barre, PA 18702
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(570) 822-5888
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Department Stores

Related categories:

Retail Shopping , Shopping Venues

Reviews

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Best

This location of the Disney Store is my absolute favorite in the area. Their staff is exceptionally friendly and the customer service is outstanding. They greet you at the entra...

Worst

I went there today to return an item. I read on the back of the receipt that you have 60 days to get a cash refund w/a receipt. After waiting in line for 15 minutes Monica the sal...

Worst customer service I have ever experienced. 9/7/2006

I went there today to return an item. I read on the back of the receipt that you have 60 days to get a cash refund w/a receipt. After waiting in line for 15 minutes Monica the sales clerk (she didn't smile or even say hello). She took the merchandise and said "you can get a store credit". When I questioned her about it being less than 60 days she rolled her eyes and said "you only have 30 days to return for a refund" and she rang out the store credit. When I got the receipt back I read again and it clearly states 60 days. So, I asked for a manager. I explained how rude Monica was and she blatantly lied to me and is now wasting my time. All the store manage said was "oh, really." I finally got my money returned after getting back in line for another 15 minutes and without an apology from the manager or Monica. I will never shop in that store again and will tell this situation to every person I meet. Sandy more

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all around terrific! 4/26/2006

This location of the Disney Store is my absolute favorite in the area. Their staff is exceptionally friendly and the customer service is outstanding. They greet you at the entrance with a big smile, and are there if you need assistance while you shop. They have a very wide variety of Disney items -- cds, videos, clothes, toys, plush -- and to top it off, they usually have some sort of sale running. I love stopping in to get some Disney dollars to use as rewards for my son, as well as to see what they have new -- we rarely leave without making a purchase, but on the rare occassion that we do, it is still work looking through. It's a high point of trips to the mall for my family. more
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