Sorry, but 3 strikes and you're out in my book. I want to like this cute place so bad but I am done with it. The customer service is barely mediocre at best and done right rude on my last trip. I worked in an indie coffee shop for 3 years while in college and never did I treat the customers like those people do. They need some lessons from the Park Rd. location, which has always been spectacular. The prices are well above Starbuck's and Caribou, so I'll gladly make the the 3-block trip just for some eye contact and a smile... especially for a superfluous purchase as a cup of coffee.
Pros: Ambiance, at least there's the Park Rd. location
Cons: Customer service, higher prices