I called them the first time last week and spoke with a women who was not very friendly at all, she was very dry and had NO personality, she gave me some quotes and after shopping around a bit I decided I liked the idea of Dillard's the best (I am planning a cruise for my honeymoon). So I called back yesterday and spoke with a lady who was with a client and she said she would call me back...she called back about 20 minutes later and said she would have to call me tomorrow morning she was just to busy to get my information at the moment (NOT VERY PROFESSIONAL BUT IT WAS COOL). So I waited and never recieved the call this morning, so I called this morning and they same lady I spoke with the first time answered and as soon as she picked up the phone her exact words were "Dillards travel is busy what is your number ill call you back!!!!) WOW I wonder who taught them business phone etiquette? I explained to her my situation and she informed me that she didnt know who I talked to and was busy she would call me back! THE ONLY REASON I AM STILL THINKING ABOUT USING DILLARDS IS BECAUSE i AM REGISTERED WITH DILLARDS AND WE ARE ON A HONEYMOON REGISTER AS WELL AS A GIFT REGISTRY AND THIS WOULD MAKE IT EASY FOR MY GUESTS TO CONTRIBUTE TO OUR HONEYMOON IF THEY WANTED SINCE DILLARDS ARE LOCATED ALL OVER THE METRO PLEX AS TO THE OTHER PROFESSIONAL TRAVEL AGENCY I LOCATED IS NOT.
Pros: Honeymoon Registry, $50 gift card if you register with them.
Cons: RUDE agents, not professional, hard to get a call back