Pretty amazing. My a/c went out and I called Dicksons as they put it in 28 years ago. Not only did they offer to repair it at what was a reasonable rate, I decided after 28 years it was probably time for a new one. It has been about a month now and I am completely amazed at everything they did. They made some custom modifications for me at no additional charge, and when I look back they did everything in one day, from sales process to install. My energy bills are so much lower now I wish I did this 5 years ago! Even though I am 67 I still keep very busy so having this job done so professionally and with such a quick turnaround was so great. Use these guys you won t be sorry!