Bad service! I gave this business a few chances and each time was disappointed. They are unrealistic with setting time frames for repairs and over priced compared to other jewelers in the area. They say they do the work in house, but they send it out. You are not keeping your business local by using them. A simple phone call to tell me my ring was not done in the week and a half they said it would be done in could have gone a long way. Also, the snotty employee I spoke to when I called to see when it would be done, repeatedly informed me they would call when it was ready and it had already been three additional days! 2 1/2 weeks later I received a call from another employee who was equally snotty to me. Never again. I will be using Sathers in Spooner from now on. Better service and worth the drive.