This custom jewelers is very friendly, and great to work with. He is easy going and very helpful, and his prices are very much in line with the rest of the industry. I got my diamond engagement ring from him and he was very kind and patient through out the whole process. My only concern in the beginning was that he doesnt have a huge selection of e-ring designs, but that wasnt a huge problem because I wasnt very picky. It is great that you get to pick you own design and he makes if from scratch, nothing is ready made, and you can also customize any part of the ring that you like. I would definitely go back again for other jewelry because of the great customer service. He is also very accesible, located in Springfield Mall.