This service is a great value for the price, and is an asset to our community. The price is reasonable, and most people can afford to use this service. They pick up people from all around town, and even some out of town, and take them to where ever they may need to go. The reason why I rated this as poor is because of the customer service. I have seen people waiting for over a half an hour for their ride to show up. The customers are told to be ready up to a half an hour early, or later than their scheduled pick up time. I find this unrealistic for a someone with a small child to have their infant properly prepared for the Minnesota weather, and sitting there for up to an hour waiting for their ride. I can just see a baby in the snowsuit sitting in the car seat for an hour waiting to be picked up. I think their needs to be a better way of arranging pick up, or maybe be a little more considerate when someone isn't ready exactly when their ride comes.