TERRIBLE!!!!! They were the fastest to respond to my email inquiry for a fairly decent sized job. The guy they sent out quoted about $576 for the job and I gave the go ahead. The scheduler, Tracy (I think it was) called to set the work date and left a message that it would be the following week, about 7 days out and for me to call back to confirm. I called back and Tracy was not there but the fellow I spoke with confirmed the Thursday first call appointment. We even discussed how since they're right down the road from my house that they should get to my home by 8:30am.\r
On Thursday around 9am, after having taken time off work to be home, I decide to call them to find out if they are running behind. Tracy informs me I never called back to confirm; I told her I did and she very nonchalantly stated, ""well he didn't tell me"". She then said the earliest they could reschedule the job was for 3 days later. I just told her to cancel the job.\r
I was astounded at her nonchalant attitude, not even any offer to try and check with one of their tech's whether they might break free to do even part of the job. Any responsible, courteous, customer caring company would have at least tried that, or offered some sort of discount on the proposed bid.\r
If they have a Don't Care attitude before the work is even started, imagine how shoddy the actual work must be.