I was really looking forward to finally getting a great haircut. I arrived for my 3 PM appt. 10 minutes early, and they told me that the stylist should be there soon. After waiting there and checking my watch every 10 minutes, it was 3:30, and nobody had even walked by to let me know what was going on. I'm thinking, 5-10 minutes late, okay... it happens, maybe she'll walk in and apologize and I'll still get an awesome haircut. I'd been waiting for a couple weeks for this appointment.\r
A little after 3:30, I got up and went to the front desk. I asked if my stylist was coming, and it turned out, she was already there, cutting someone else's hair. The front desk person went up to her and they both chatted, looked over at me, chatted some more and then the stylist sent the front desk girl over to me and all she said was ""okay, we can take you back now"" \r
Ummmm....where did these people learn customer service???? This was going to be $100.00 haircut + tip, etc... and I felt an apology would be in order. Obviously that's not how they conduct business. At the very least, they could have said they were sorry, and the stylist should have walked over herself, as she was staring at me from across the room. How rude!\r
I told the girl who said ""i can take you back now"" (!?!?!) no thanks, and that I would cancel. What a HUGE waste of MY time. The front desk girl meekly said ""sorry"" to my back as I was walking out.\r
DO NOT GO HERE, unless you want to be treated poorly and have them waste your time/money. Thank god I didn't let them touch my hair.
Pros: they sell kerastase
Cons: everything else