When I saw Dr. Shenouda, it was for a second opinion for my dog. I had previously been to Banfield and been completely ripped off by the vet and staff and did not trust the vet's diagnosis. The Banfield vet had diagnosed my dog with an incurable disease, wanted to charge hundreds of dollars, and faked the blood work results. I did not give this information to Dr. Shenouda, only that is was a second opinion and I wanted a complete check up. His diagnosis was completely different: my dog was perfectly healthy (and is still living today after more than five years). \r
I called corporate offices for Banfield and they were not interested. So my advice would be stay away from Banfield! And Dr. Shenoulda is a no-nonsense, fair vet who will discuss your pet with you.