Okay, it says write as if relaying my experience to a good friend. Every good friend I have knows this exact story: my husband and I went to Mark Deutschmann MANY years ago when we were buying our first house. We were both right out of grad school and had our first jobs and were looking in either the Vanderbilt/Hillsboro or Green Hills area -- and he was the hot realtor in those areas at the time. Seemed logical. Big mistake. Because it was our first house, and because our finances were limited, and because we couldn't go a whole lot over $120-150K he treated us like pond scum/trash -- to the point that he often wouldn't return our calls. And when he was with us, I'd catch him looking at his watch and/or rolling his eyes. We ended up dumping him for another agent at another agency and found an adorable house in G. Hills in our price range that we later sold for $230K and have since moved way on up...had he treated us like we had the earning/income potential that we had (what's HIS education level, anyway? does he even know what Ph.D. stand for?) then perhaps he'd be our realtor of choice today and perhaps we'd refer all our friends to him. Instead, I tell everyone I know this story...over and over and over. :) No, it hasn't hurt his business, but I've kept his phone from ringing plenty of times.
Pros: knows market extremely well
Cons: self-important in the extreme