I am extremely disappointed with the level of service I received from this company.
My primary care physician referred me to Desert Valley Therapy. When I called to schedule my evaluation I was asked to arrive thirty minutes prior to my 9:00 AM appointment to fill out paperwork. I arrived early, as requested, and completed the new patient paperwork within fifteen minutes. I remained in the waiting room for over an hour. When I was finally seen, I felt the evaluating therapist's time was divided. I was left in a small room, with the curtains drawn for fifteen minutes in the middle of my evaluation, while she tended to another patient.
A week later I returned for my first appointment. After sitting in the waiting room past my scheduled appointment time, I was called back by a therapist along with another patient. The therapist started us both out on hand bikes. A female ?Exercise Specialist? then took over for the therapist. She randomly advised me to do stretches as if I were a returning patient, saying things like, ?Um, go ahead and do your . . . Trap stretches.? I tried to inform her that this was my first appointment and that I was not familiar with the stretches or treatment plan, but she was quite distracted playing a Scrabble-type game on her iPhone with another ?Exercise Specialist.? This went on for the duration of my appointment. I was then returned to the therapist for brief soft tissue manipulation. Throughout my appointment, the staff kept referring to my shoulder. I found this quite confusing, as I not referred to them for anything related to my shoulders.
After discussing the above issues with my physician, I called their office to inquire about filing a complaint. My call was directed to their HR department. I explained my problem to the woman who answered the phone in HR. She was very apologetic and told me that she would take a message for her supervisor, who was on another call. I never received a call back from anyone affiliated with Desert Valley Therapy. Extremely disappointed with the level of service I received, I mailed a letter to their main office on August 24, detailing my concerns and requesting a refund of my co-payments. I requested that they respond by September 10, but have not received a response.