I like most people also raise a BIG Flag on all the positive reviews about Dermatech.
My experience is this.... I purchased a Groupon for the company in August. This is what I call a value voucher, not a specific service voucher. You paid a stated price and would received a dollar amount worth of services. They listed examples of what services you could receive for this amount.
After receiving my Group I began calling this place... numerous times. Not quite sure why, but when I called I always got a voicemail...AND NO returned calls. So I'd wait a while... call again...same thing. Then the holidays came and just put using my Groupon on the back burner. So when January rolled around I called again... And again, voicemail....only this time I noticed that a good portion of their prices had gone up and now my Groupon wouldn't cover any service fully. (nice) I don't know when the prices change.
So after not receiving a call back I contacted Groupon and they refunded my money. I wish Dermatech had the same customer service as Groupon, they are awesome.
So here is the funny thing... The Groupon was canceled and I got my money back. The DAY the Groupon was set to expire... "ring ring"... guess who FINALLY returned my call.... Dermatech. Second funny, when I called back (remember this is expiration day) I actually had a person answer the phone for the first time EVER... seriously... So I told the lady, "I called over 2 weeks ago and left a message and you guys are just now calling me back...I then said, 'I won't be doing business with you' and she said, 'okay that's fine' and hung up"......
So... 2 things... They may be great at what they do, I have no idea... What I do know is they don't seem to respect or value customers that aren't paying full price out of pocket. Maybe my experience isn't common... All I know is that I will never purchase anything for this company.