I was never able to visit the place, the owner wouldn't let me in after telling me to come by anytime. She couldn't even remember what she told me about coming to visit. I called and asked if I could come visit the facility the next Saturday and she told me to come out any time on Saturday, I asked her what time and she said she was working with some kind of show and she'd be there all day, no need for an appt, just to call the number on the gate once I arrived and she'd let me in. After driving across town, when I got there, she didn't answer her phone and after I figured out how to open the gate to the back door, she came to the door but wouldn't let me in, she said I needed to make an appt or come back later, she was busy mopping!!! This lady is rude and too scatterbrained to be running a business, I wouldn't trust her with a goldfish, much less a beloved pet! After I left I called her back and told her I would not be returning to see it later, I was furious about the way I was treated, she begain ""explaining"" the appointment rules to me but what she told me earlier in the week contradicted all her rules. I'd be afraid to leave my pet with someone that careless and forgetful.