While the man who physically towed my car and the receptionist were both pleasant, the professionalism and good customer service stopped there. Apparently the man forgot to write down the expiration date on my credit card, not allowing the charge to go through. I left for vacation in the following days, and came back to three voicemails (two nice ones from the receptionist and one ridiculously unprofessional one from the owner). He criticized MY character, told me he had sent someone to my home (which he actually sent them to my neighbor's home), and threatened to take me to court. I did nothing wrong!
Pros: Pleasant receptionist
Cons: Untrained employees, rude and unprofessional owner