This afternoon, my 4 year old daughter and I went to the dentist. It was her first time ever, and my first after about 3 years (yes, horrible me!). I have to say that the insurance my husband has, offers very little in the way of choices, w/in 5-10 miles of where we live. So we had basically 2 locations we could go to, and neither were in the greatest area. Because I felt my daughter would more appreciate a female dentist, we chose Dr. Hilaman.
I knew before we got there, this would not be in a nice part of town. And when I finally saw it for myself, It was probably worse than I thought. In fact, my husband was afraid to get out of the car. We got there a little early, so stood in the heat of the sun, for about 5 minutes before the front door was unlocked. Imagine a clinic- this one houses the dentist, a regular doctor, and a pharmacy. This place was not very clean, and I would suspect we were "out of place" there. Most people gave us looks when we walked in, if that's any indication.
We checked in, and my daughter was seen fairly quickly, about the time her appointment was scheduled for. I waited probably another half hour (although I was also scheduled for the same time??). Interestingly enough, the wait between my daughter going in (escorted by my husband, as this was her first visit) and my being called in, I got to watch a big ol' centipede run around the waiting area.
The lady who called me in was the dental hygienist. She was VERY nice. Very bubbly, very outgoing. She praised my daughter and said she did wonderfully, and that she was taking great care of her teeth (which rather surprised me). Between waiting for my xrays to be developed, and for the hygienist to come back and start cleaning my teeth, I noticed how dirty and grimy the room was. Lime deposits (maybe- it was something green) on the faucet of the sink). Nothing looked clean. And also, there was a suction device (not sure if/when it was being used) that was coiled up, but the tip of it was resting on the dirty carpet. I remember praying it was not going to be used on me.
The hygienist came back and worked on my teeth. She did a great job- seemed quite thorough. She was talkative, but not overly so. She was concerned about my comfort, which was nice. I was in some pain at some point, despite some topical numbing gel she used. In any case, she was sensitive to my feelings. Once she was done, she sent me back to the dentist's area. That would have probably been more of a "short and to the point" visit, but the denist was interested in my xrays. She was nice, and she seemed very interested in my teeth, and in care for my dental issues in general. She was very helpful in referring me to another specialized dentist, as she is just a general dentist. But still of help, which I appreciated.
So generally speaking, I would say that if you're looking for a place that is clean and maybe more "up scale", this is NOT the office for you. I would go for a private practice, or one out of a hospital-affiliated center. If maybe you don't have a lot of money, or if you might be on government assistance, I think this office might be a place on the cheaper end- where if nothing else, you can get great service. Surprisingly great. Even my husband said that despite the outside location, and the look of the inside, they were great with our daughter.
So for all of that, I will give this office a 3 out of 5.