HORRIBLE, HORRIBLE service. I am appalled with this bakery. I live out of state and made a phone order for Minnie Mouse Birthday cake for a family member. I specifically requested it be a Themed cake that was shown on their website. The guy who took my order was completely unfamiliar with their website and apparently put ""Minnie Mouse colors"" down. When my family went to pick up the cake it was a plain half sheet cake and no Minnie Mouse and she was told because of copy rights they weren't able to put Minnie on it! They had mine and my husbands phone number and no one bothered to call us despite having ordered this cake a month in advance!! She was given the run around and insisted they put something Minnie on the cake before she left (the entire party was themed). After almost 45 mins she walked out with a cake that had a tiny figure of Minnie on it and a few flowers that they charged her for, despite it being their error. I quickly called the bakery to see what the issue was and request a refund for the toy. I was given the complete run around myself and told that she got exactly what I ordered. WRONG!! I called the bakery 4 times to try and get the issue resolved and Eric the ""Manager"" completely lied to me. While admitting it was their error he requested I have my family member call in with her card number to refund her for the figurine since it was their error. She called and he told her he was not going to refund her and there was nothing he could do. I called him back AGAIN to see what heck he was doing and he told me he wasn't authorized to refund her and that she requested a discount on a later purchase! I've got news for you- we will NEVER be back! If Monday when I call the store, I'm not given a 100% refund I will be disputing the charges with MasterCard. These people are so rude and incompetent it's a miracle they are still in business. If you're a bride- I would NEVER order something as big as a wedding cake here.