I had a terrible experience with this store from day one. I had a gift certificate from the store that was supposed to be for one gown, up to $900. Another store quoted a price on the gown I wanted that was more than $100 less than what this store was charging and although they initially said they would honor that price, they refused to do so because they said i was already using a ""coupon"" with my gift certificate (which is illegal, gift certificates should be treated exactly as cash). They also made me pay $20 more for a custom order than another store had quoted me (for the same designer and dress and custom change) and told me getting the dress hemmed to my length would cost $100, when another store said it was free with the order of the dress. THEN when the dress arrived, the custom order had not been done. They said they would reorder it and it would be done in a few weeks, but it took two more months for the dress to get in (and they were rude when I called to ask and offered no apologies or explanations) And then, after all that, they charged me $15 for a garment bag. You would think that after messing up and taking months to fix it they would comp the garment bag, but no. The staff was always very passive aggressive and I could tell they didn't want to help me, probably because of the gift certificate. The woman who helped me into my dress even asked me, sweetly, if I had gained weight since she last saw me, which would be fine if I had, but i have actually lost a lot of weight and the dress was far too big. Overall a terrible experience and I would never in a million years go there again.
Cons: terrible service, rude staff, over charging