I wish citysearch had negative stars, but alas...I went in with a pair of watch to get a battery replaced. The men (a much older gentleman and a younger guy) took my watch without even really glancing at it and told me to come back in half an hour. After I came back, the younger man who took my order hands me back my watch and says that they don't have the kind of batteries my watch uses. I said no problem, took the watch and left. A few minutes after I left I noticed some terrible scratching along the inner side of the watch where the guy tried to open the watch. He even made some scratches on the bracelet. I went to a place across the street and the dealer there told me that they won't be able to open this watch and I need to send to a brand rep. I really regret not going back to Demarc Jewelry and letting them know about the damage they caused to my watch. I'm sure I would've been told that those scratches were there before I dropped off the watch. What a complete hack shop. Avoid at all costs!