I have difficult hair to deal with. Having said that, for a period of years I went to a number of different Dellarias - especially this one - and saw whichever hairdresser had an appointment free. I was experimenting. And, to my great surprise, I almost always got a terrific cut. Even my lesser cuts were still not bad. The place can be noisy and hectic but the hairdressers do pay attention. Dellaria is especially known for their excellent short haircuts, with reason - I've had a lot of them, and they know what they're doing.